Refund policy

Refund & Return Policy
Last updated: September 10, 2026
I want you to feel confident ordering from Wyrd & Wicks. Because many items are handmade,
personalized, seasonal, or created specifically for the purchaser, return eligibility varies by
product.
Please review the policy below before making a purchase.
Returns on Standard Physical Products
Eligible standard physical products may be returned within 14 days of delivery.
To qualify for a return, the item must be:
● unused;
● unburned;
● undamaged;
● in its original condition; and
● returned with any original packaging, inserts, accessories, or accompanying materials.
Candles that have been burned, lit, altered, damaged after delivery, or otherwise used cannot be
returned.
Books must be unused, unmarked, and in resalable condition.
To request a return, please contact Wyrd & Wicks through the contact information provided on
wyrdandwicks.com before sending the item back.
Do not return an item without first contacting me.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return
shipping costs.
Original shipping charges are not refundable unless the return is due to an error by Wyrd &
Wicks.
I recommend using a trackable shipping method for returned merchandise. Wyrd & Wicks is not
responsible for return packages that are lost or damaged in transit.
Refunds
Once an eligible return has been received and inspected, I will notify you whether the refund has
been approved.
Approved refunds will be issued to the original payment method.
Shipping charges are not refunded unless the return resulted from an error by Wyrd & Wicks.
Depending on your bank or payment provider, it may take additional time for the refund to
appear in your account after it has been issued.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact me within 7 days of delivery so I can
make it right.
Please include:
● your order number;
● a description of the problem; and
● clear photographs of the product and, when relevant, the shipping packaging.
Depending on the circumstances, I may offer a replacement, repair, store credit, or refund.
Please do not discard damaged products or packaging until the issue has been resolved, as
photographs or other information may be needed for a shipping claim.
Handmade Variations
Wyrd & Wicks products are handmade, and small variations are part of the nature of handmade
work.
Variations in color, marbling, swirl patterns, texture, placement, finish, or other handmade details
are not considered defects when they do not affect the intended use of the product.
Product photographs are intended to represent items as accurately as possible, but an individual
handmade product may not look exactly like the item photographed.
Personalized and Custom Items
Personalized and custom-made products are final sale and are not eligible for return or exchange
unless they arrive damaged, defective, or were made incorrectly by Wyrd & Wicks.
This includes, but is not limited to:
● Legacy Lights;
● products incorporating customer-provided photographs;
● products containing personalized names, dates, wording, or messages; and
● other items created specifically for an individual customer.
Customers are responsible for reviewing and providing accurate personalization information.
If a personalized item is made according to the information submitted with the order, it cannot be
refunded or remade because of a customer-provided spelling error, incorrect date, unsuitable
photograph, or other incorrect submitted information.
If I make an error in the personalization, I will correct the problem at no additional cost.
Tarot Readings and Other Services
Tarot readings and other personalized services are non-returnable once the service has been
completed or the finished reading has been delivered.
A reading may be canceled before work begins.
If I am unable to complete a purchased reading or determine before completion that I cannot
appropriately provide the requested service, the applicable amount will be refunded.
Dissatisfaction with the message, interpretation, or outcome of a tarot reading does not qualify
the completed service for a refund.
Tarot readings are interpretive and do not guarantee a particular prediction, result, or outcome.
Digital Products
Digital products, downloadable files, and electronically delivered materials are final sale once
access or delivery has been provided, except where required by applicable law.
If you experience a technical problem accessing a purchased digital product, please contact me
so I can help resolve the issue.
Seasonal, Limited-Edition, and Clearance Items
Seasonal and limited-edition products may be returned only if they otherwise meet the eligibility
requirements in this policy.
Items specifically marked Final Sale or Clearance cannot be returned unless they arrive
damaged, defective, or incorrect.
Cancellations
If you need to cancel an order, contact me as soon as possible.
Standard merchandise may generally be canceled before the order has shipped.
Personalized or custom orders may only be canceled before production or customization has
begun.
Once work has begun on a personalized product, cancellation or refund may no longer be
available because materials and labor have already been committed specifically to that order.
Tarot readings may be canceled only before work on the reading has begun.
Lost or Missing Packages
If tracking shows that a package is still in transit or appears to have been lost by the shipping
carrier, please contact me so I can help determine the appropriate next step.
If tracking shows a package as delivered but you cannot locate it, please first check:
● around the delivery location;
● with other members of the household;
● with neighbors when appropriate; and
● with the shipping carrier.
Wyrd & Wicks will assist with reasonable efforts to investigate shipping problems but cannot
guarantee replacement or refund for every package reported missing after confirmed delivery.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned because the address supplied by the customer was incorrect, incomplete,
or undeliverable, additional shipping charges may apply before the order can be resent.
Shipping charges related to an incorrect customer-provided address are not refundable.
If you notice an address error before shipment, contact me as soon as possible.
Exchanges
Wyrd & Wicks does not generally offer direct exchanges.
If an eligible standard product needs to be returned and you would like a different item, the
original item may be returned according to this policy and a separate order can be placed for the
replacement item.
Exceptions Required by Law
Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived
under applicable consumer protection law.
Contact
To request a return, report a damaged order, ask about a cancellation, or request assistance with
an order, please use the contact information provided on wyrdandwicks.com.
Wyrd & Wicks
wyrdandwicks.com